Welcome to Beckenham Florist’s online platform. These Terms & Conditions ("Terms") govern your use of our website and apply to every flower delivery order placed within Beckenham and the surrounding areas. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding with your purchase. Beckenham Florist reserves the right to update these Terms at any time, and it is your responsibility to review them regularly before completing your order.
Beckenham Florist specialises in online flower delivery across Beckenham and the nearby locations. All services described in these Terms cover customers residing in or ordering for delivery to Beckenham and its neighbouring areas. Please ensure your desired delivery area is within our covered locations before placing an order.
Our commitment is to making your flower delivery in Beckenham as seamless as possible. To place an order with Beckenham Florist:
Once your order is successfully placed, an order confirmation will be displayed on-screen and sent to you via email. Please retain your order number for future reference.
Order acceptance occurs when you receive a confirmation email from Beckenham Florist detailing your order and delivery information. We reserve the right to reject or cancel any order at our discretion, for example, if items are unavailable, delivery is not possible to the specified address, or payment issues arise. In such rare cases, you will be notified promptly and any payment made will be refunded as soon as possible.
Due to seasonal fluctuations, flower availability may vary. Should a particular flower or item be unavailable, Beckenham Florist reserves the right to substitute with a similar item of equal or greater value, maintaining the general style and colour scheme of your chosen arrangement. If substantial substitutions are necessary, we will attempt to contact you prior to dispatch.
We aim to deliver all flower orders promptly across Beckenham and its surrounding areas as requested. Standard deliveries are executed during our business hours unless specific arrangements have been made. Delivery dates and times are subject to availability and weather or traffic conditions may impact delivery slightly. While we strive to meet your preferred delivery times, precise time slots cannot be guaranteed.
For deliveries to certain addresses such as hospitals, hotels, commercial buildings, or communal residences, the flowers may be delivered to reception or a post room if access to the recipient is restricted. We cannot accept responsibility for delays or failures where the recipient is not present or correct delivery information has not been supplied.
Full payment is required at the time of order. We accept most major credit and debit cards and any other payment methods specified at checkout. All prices are in pounds sterling (£) and inclusive of VAT, where applicable, unless otherwise stated. Payments are processed by secure third-party providers; we do not store your card details on our system.
Your order will only be dispatched once payment has been authorised and cleared. If there is a payment issue or an unauthorised card use is suspected, your order will be suspended until the matter is resolved.
If you wish to amend or cancel your order:
If a cancellation is approved and no preparatory work has commenced, any payment made will be refunded in full to the original method of payment. For late amendments or cancellations, where we have already incurred costs, only a partial refund or none may be issued depending on the stage of fulfilment.
Bespoke, personalised, or custom orders may not be eligible for cancellation if preparation has already started.
Due to the perishable nature of flowers, returns are only accepted if the product is damaged, faulty, or incorrect upon delivery. Should you encounter an issue:
We reserve the right to require the return of faulty goods (at our cost) for quality investigation.
Your statutory rights are not affected by this policy.
Beckenham Florist will make every reasonable effort to ensure your online flower delivery arrives safely and on time. However, we shall not be liable for:
To the extent permitted by law, our total liability for any loss or damage relating to an order is limited to the total value of that order.
It is your responsibility to ensure:
Beckenham Florist cannot be liable for delivery failure due to incorrect or incomplete delivery information provided by the customer.
All content on the Beckenham Florist website, including product images, text, logos, and graphics, is the property of Beckenham Florist and is protected by UK copyright and intellectual property laws. No content may be reproduced or used without express written permission.
Your privacy and data protection are important to us. Customer data collected for order processing, delivery fulfilment, and communication is handled in line with applicable data protection laws. For more information about how we protect and process your data, please refer to our Privacy Policy.
Beckenham Florist shall not be liable for any delay or failure in performance under these Terms resulting from causes beyond our reasonable control (including but not limited to act of God, war, epidemic, severe weather, plant shortages, transport logistics, labour disputes, etc.).
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
These Terms & Conditions, and any dispute or claim arising from or in connection with them, will be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a query or require support in relation to your online flower delivery in Beckenham or the surrounding areas, please get in touch using the contact details on our website. We are committed to resolving your concerns promptly and professionally.
These Terms & Conditions apply to all orders and deliveries operated by Beckenham Florist within Beckenham and its surrounding localities. By proceeding with your online flower order, you confirm you have read, understood, and agreed to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beckenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beckenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
