Returns, Refunds and Complaints: Your Flower Freshness Guarantee

Our Commitment to Beckenham: Fresh Flowers Guaranteed

At Beckenham Florist, we take immense pride in delivering the freshest flowers to homes and businesses throughout Beckenham and its surroundings. Every bouquet and arrangement is hand-crafted using only the finest blooms. Our Fresh Flowers Guarantee ensures you and your recipients enjoy vibrant, long-lasting arrangements with every order from your trusted local florist.

Damaged-on-Arrival Policy

Your satisfaction is our highest priority. In the rare event that flowers arrive damaged or not in optimum condition, please contact us promptly on the day of delivery. We kindly ask you to provide a photograph of the flowers as evidence of the issue. This helps us resolve your concern quickly and effectively.

Once we verify the damage, we offer you the choice between a prompt replacement or a full refund. Our aim is to make every flower delivery in Beckenham a delightful experience, even when things don't go to plan.

Our Freshness Window

We understand how important it is to enjoy your flowers for as long as possible. That’s why our Fresh Flowers Guarantee ensures that our bouquets stay fresh for a minimum of five days from delivery, with proper care. Should your flowers wilt or perish significantly before this period, and you have followed the recommended care guidelines, please let us know within this freshness window. Simply provide photographic evidence and details of your order so our team can swiftly arrange a satisfactory resolution.

Refund & Replacement Options

Once a complaint or issue has been notified and validated within the relevant time frame, you may choose from the following solutions:

• Replacement: We will deliver a new bouquet of equal or greater value at the earliest possible opportunity, ensuring you experience our commitment to flower freshness firsthand.
• Full Refund: If a replacement is not suitable, you may opt for a full refund to your original payment method. Refunds may take several business days to appear, in accordance with your bank or payment provider’s processing times.

Please note, claims regarding flower freshness or damage are only accepted within five days of delivery to uphold both our guarantee and the nature of fresh produce.

How to Lodge a Complaint or Return

Your feedback matters to us. If you are dissatisfied with your experience for any reason, we encourage you to get in touch as soon as possible. Our dedicated team will guide you through the resolution process to ensure your concerns are fully addressed. The steps are:

1. Contact us with your order details and a description of the issue. Include photographs for flower damage or freshness concerns.
2. Our team will review your complaint and respond within one business day to offer a suitable resolution.
3. Depending on your preference, you will receive a replacement bouquet or a refund.

We continually strive to enhance our service standards, and all feedback is welcomed for ongoing improvement.

Your Local, Trusted Beckenham Florist

Beckenham Florist is honoured to be the chosen florist for our local community and surrounding businesses. Our reputation is built on trust, quality, and reliable service. Thank you for choosing us for your floral needs and for giving us the opportunity to put things right if something falls short of your expectations. Your satisfaction and the freshness of your flowers are always our top priorities.